Sprinklr

CXM · NYSE

$6.45+$0.33 (+5.39%)TodayMarket closed · Oct 20, 7:30 PM ET

Prev close $6.12

CXM analyst rating

HoldConsensus of 5 analysts over the last 12 months. 40% rate it a buy.

Strong buy0
Buy2
Hold3
Underperform0
Sell0

12-month price target · 9 analysts

Average $8.61 (+33.4% upside)

Low: $6.06
Now: $6.45
High: $12.60

Upgrades and downgrades

The latest rating actions, newest first

CXM analyst upgrades, downgrades and rating actions
Firm	Date	Action	Rating	Price target	Hit rate
Citizens	Sep 21, 2026	Maintains	Market Outperform	$11.00	48%
DA Davidson	Sep 3, 2026	Maintains	Neutral	$6.00 → $6.50	58%
Citigroup	Sep 3, 2026	Maintains	Neutral	$6.00 → $8.00	56%
Morgan Stanley	Sep 3, 2026	Maintains	Equal-Weight	$7.00 → $8.00	54%
Rosenblatt	Sep 3, 2026	Maintains	Buy	$8.50	60%
Citigroup	Jun 4, 2026	Maintains	Neutral	$7.00 → $6.00	56%
DA Davidson	Jun 4, 2026	Maintains	Neutral	$6.25 → $6.00	58%
Rosenblatt	Jun 4, 2026	Maintains	Buy	$12.00 → $8.50	60%
DA Davidson	Apr 17, 2026	Maintains	Neutral	$6.50 → $6.25	58%
Morgan Stanley	Mar 16, 2026	Maintains	Equal-Weight	$10.00 → $7.00	54%

The case for and against

Updated Oct 14, 2026

Bull case

Sprinklr is benefiting from improving demand and broadening platform adoption, with net new ARR inflecting positive to $54.0M, revenue reaching $220.5M, and 59% of customers now using 4+ products versus 51% a year ago, signaling stronger cross-sell and deeper consolidation across its unified AI platform. Retention and backlog trends also strengthened, as net revenue retention rose to 114%, gross retention hit a company record, and RPO increased 36% year over year to $1.35B, supporting greater visibility into future recurring revenue. Operational discipline adds to the bullish case, with non-GAAP operating margin improving meaningfully and free cash flow guidance of $150M supporting continued share repurchases and strategic M&A that can extend its competitive moat.

Bear case

Sprinklr is facing a fundamental slowdown as management lowered FY27 total revenue guidance to $866.5M-$886.5M and Non-GAAP operating income to $140M at the midpoint, reflecting macro headwinds, deal delays, and weaker professional services demand. The company’s key near-term risk is whether net new ARR can re-accelerate after a 4% Y/Y deceleration in Q4 FY26, because further deterioration would imply structural demand weakness and downside to the FY27E ARR estimate of $989M. Its outlook is also constrained by intense CXM competition, evolving data-privacy and cybersecurity risks, and dependence on external data channels, while margin improvement remains limited by incremental AI investment and only 3% subscription growth at the midpoint.

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