Freshworks

Freshworks, Inc. is a software development company, which engages in software-as-a-service products. The company is headquartered in San Mateo, California and currently employs 4,500 full-time employees. The company went IPO on 2021-09-22. The firm's employee experience (EX) products include Freshservice, Freshservice for Business Teams, Device42 and FireHydrant. Its customer experience (CX) products include its Freshdesk suite of products. Its AI offerings include Freddy AI Agents, Freddy AI Copilot, and Freddy AI Insights. Freshservice is its unified IT and enterprise service management platform that brings together IT Service Management, IT Operations Management, and IT Infrastructure Management. Freshservice for Business Teams extends these capabilities to departments such as HR, Facilities, Finance, and Legal and can be used independently by individual business units. Device42 adds advanced discovery, inventory, and dependency mapping across complex IT environments. FireHydrant unifies alerting, on-call coordination, major-incident response, and post-incident analytics in a single system.