Concentrix

Concentrix Corp. engages in the provision of customer experience solutions and technology. The company is headquartered in Newark California, California and currently employs 455,000 full-time employees. The company went IPO on 2020-12-01. The firm provides end-to-end capabilities, including customer experience (CX) process optimization, technology innovation, front- and back-office automation, analytics and business transformation. Its customer lifecycle management solutions include services such as customer care, sales support and digital marketing. The company also provides complementary services, including CX/user experience (UX) strategy and design, digital transformation, and voice of the customer (VOC) and analytics. Its CX/UX strategy and design solutions, including CX strategy, data-driven user design, journey mapping, and multi-platform engineering. Its digital transformation solutions include services such as robotic process automation and cognitive automation and mobile app development. ConcentrixCX, its VOC solutions platform, helps turn customer feedback into actionable insights. The company operates under the trade name Concentrix + Webhelp.